Xcel Energy Center Usher Jobs
Working as an usher at the Xcel Energy Center offers a unique opportunity to be part of one of Minnesota’s premier entertainment venues. Known for hosting hockey games, concerts, and large-scale events, this bustling arena requires a team of dedicated ushers who help ensure that guests have a safe, comfortable, and enjoyable experience. Whether you’re considering a part-time position or seeking flexible employment, usher jobs at the Xcel Energy Center can be a rewarding career move that combines customer service skills with event excitement.
Overview of Xcel Energy Center
Located in Saint Paul, Minnesota, the Xcel Energy Center is home to the NHL’s Minnesota Wild and serves as a venue for concerts, family shows, and sporting events. It has a capacity of over 18,000 seats, and maintaining a positive experience for every guest requires a well-organized team of employees including ushers. Ushers play a vital role in managing crowd flow, checking tickets, answering questions, and assisting with safety protocols throughout the venue.
Responsibilities of an Usher at Xcel Energy Center
Ushers at the Xcel Energy Center are responsible for a variety of tasks that help maintain order and customer satisfaction. These responsibilities include:
- Welcoming and directing guests to their assigned seats
- Scanning tickets and verifying credentials
- Providing directions and information about venue amenities
- Monitoring guest behavior and assisting with any issues
- Reporting emergencies or maintenance problems
- Ensuring compliance with health and safety regulations
Ushers must be alert, courteous, and professional at all times. They often work evenings, weekends, and holidays, depending on the event schedule. The ability to remain calm in crowded or stressful situations is also important.
Qualifications and Skills Required
While usher jobs at the Xcel Energy Center typically don’t require advanced degrees, there are key qualifications that employers look for:
- High school diploma or GED (preferred but not always required)
- Strong communication and interpersonal skills
- Customer service experience
- Ability to stand for extended periods
- Professional demeanor and appearance
- Willingness to work flexible hours
Additional training is usually provided on-site, especially regarding safety procedures, emergency protocols, and ticketing systems. Candidates who are friendly, dependable, and team-oriented are likely to thrive in this role.
Pay and Benefits for Usher Positions
The pay for usher jobs at the Xcel Energy Center is typically hourly. While rates may vary depending on experience and event type, ushers generally earn between $14 and $18 per hour. Entry-level positions may start at the lower end of the range, with opportunities to increase earnings over time or through special event bonuses.
In addition to hourly wages, ushers may receive several benefits, especially if employed through a larger staffing company or directly by the venue’s management. Benefits can include:
- Flexible scheduling for part-time workers
- Access to training and career development programs
- Discounts on food and merchandise during shifts
- Opportunities to attend select events
- Networking with entertainment industry professionals
It’s important to note that benefits may differ between part-time and full-time roles, and some seasonal jobs may be limited in terms of long-term perks.
How to Apply for Usher Jobs at Xcel Energy Center
Those interested in usher jobs at the Xcel Energy Center can apply through various channels. The most common methods include:
- Visiting the official Xcel Energy Center or Minnesota Wild website for job postings
- Checking listings on local job boards or employment platforms
- Applying through staffing companies that manage event employees
- Networking with current or past employees for referrals
Applicants should prepare a basic resume highlighting any customer service experience and include a short cover letter explaining their interest in working at a major event venue. Interview processes typically involve background checks and short meetings to assess communication and situational awareness.
What to Expect on the Job
Working as an usher is fast-paced and often physically demanding, especially during sold-out concerts or high-profile hockey games. Ushers should be ready to adapt to changing situations quickly, such as managing unruly guests, assisting those with disabilities, or guiding crowds in case of emergencies.
Despite the challenges, many ushers find the job highly rewarding. They get to be part of the live event atmosphere, meet diverse groups of people, and develop valuable skills that can be applied to other customer-facing roles. There is also the satisfaction of knowing that your presence helps make each guest’s visit smoother and more enjoyable.
Career Growth Opportunities
For those looking to grow within the live events or venue operations industry, ushering can be a stepping stone. Successful ushers may advance to roles such as:
- Lead usher or supervisor
- Event coordinator or assistant
- Security team member
- Customer service representative
Gaining consistent experience at a reputable venue like the Xcel Energy Center can open doors to employment at other stadiums, theaters, and arenas across the country. It’s also a strong addition to any resume for hospitality or event management careers.
The role of an usher at Xcel Energy Center is more than just showing people to their seats. It involves real-time problem-solving, excellent interpersonal skills, and the ability to contribute to a smooth event experience. Whether you’re passionate about sports, music, or simply enjoy working with the public, this position offers a unique blend of excitement and responsibility. With competitive pay, flexible hours, and a dynamic work environment, usher jobs at Xcel Energy Center remain a great entry point into the world of live event operations.