Jewel Changi Airport is more than just an airport terminal it’s a world-class lifestyle destination that blends nature, shopping, dining, and entertainment. Conveniently connected to Terminals 1, 2, and 3 of Singapore Changi Airport, Jewel has quickly become one of the country’s top attractions. For first-time visitors and frequent travelers alike, navigating Jewel’s extensive offerings is easier with a comprehensive directory. Whether you’re here for a few hours during a layover or planning an entire day of exploration, understanding the layout and features of Jewel Changi Airport will help you make the most of your visit.
Overview of Jewel Changi Airport
Spanning 10 floors (five above ground and five basement levels), Jewel Changi Airport covers over 135,000 square meters. It features a wide range of facilities including gardens, flagship retail stores, fine dining restaurants, entertainment zones, and the iconic HSBC Rain Vortex, the world’s tallest indoor waterfall.
Key Levels at Jewel
- Basement 3 (B3): Parking and access to transport services
- Basement 2 (B2): Supermarkets, food court, fast food
- Basement 1 (B1): Casual dining, quick bites, retail
- Level 1: Main entrance, Rain Vortex, concierge, high-end retail
- Level 2: Fashion, tech, lifestyle stores
- Level 3: Restaurants, cafes, and services
- Level 4: Entertainment and attractions
- Level 5 (Canopy Park): Nature attractions, playgrounds, Sky Nets
Retail Directory: Where to Shop
Jewel is home to more than 280 retail and dining outlets, many of which are flagship or first-in-Singapore stores. Fashion, electronics, health and beauty, lifestyle, and travel essentials are all represented.
Popular Retail Brands
- Level 1 & 2: Zara, Uniqlo, Muji, Marks & Spencer
- Level 2: Apple Store (with full product range and technical support)
- Basement 1: Guardian Pharmacy, Watsons, Typo, Cotton On
- Level 3: Nike, Adidas, Foot Locker
Jewel also features local designer boutiques and travel specialty stores, perfect for last-minute gifts or unique finds before your flight.
Dining Directory: Where to Eat
From global fast food brands to exclusive fine dining experiences, Jewel Changi Airport offers food choices for every palate and budget. The directory is categorized by dining levels, making it easy to find something nearby depending on where you are.
Casual and Fast Dining (B2 & B1)
- McDonald’s
- Subway
- Toast Box
- A-One Claypot House
- Shihlin Taiwan Street Snacks
Family-Friendly and Mid-Range (Level 1 & 2)
- Shake Shack First outlet in Singapore
- PizzaExpress
- Tanuki Raw
- Jumbo Seafood
- Tim Ho Wan
Fine Dining and View Restaurants (Level 3 & Canopy Park)
- Arteastiq
- Beauty In The Pot
- Prive
- Perch
- Alley on 25 (accessed via Andaz Hotel connection)
Don’t forget dessert specialty bakeries and cafes like Lady M and Läderach are also spread throughout the mall.
Entertainment and Attractions
Jewel is not just about shopping and eating. It also features a wide array of recreational activities that cater to all ages. Most of the major attractions are located on the upper floors, especially Level 5.
Main Attractions Directory
- HSBC Rain Vortex (Level 1): Centerpiece indoor waterfall surrounded by the Shiseido Forest Valley
- Canopy Park (Level 5): Walking trails, Discovery Slides, Foggy Bowls for children
- Sky Nets: Two nets one for walking, one for bouncing suspended above ground
- Hedge Maze and Mirror Maze: Family-friendly activities with unique designs
- Changi Experience Studio (Level 4): Interactive aviation-themed digital experience
Each attraction has its own entrance fee, and combo passes are available for those planning to visit multiple areas.
Essential Services and Amenities
Jewel Changi Airport provides all the necessary traveler services that make a visit comfortable, especially for those in transit or with family.
Convenience and Guest Services
- Concierge desks: Located on Level 1
- Currency exchange and ATMs: Spread across all levels
- Luggage storage: Basement 1 and Basement 2
- Free Wi-Fi: Available throughout Jewel
- Prayer rooms and baby care rooms: Clearly marked and easy to access
For longer layovers, you can even book showers or rest at the YOTELAIR located within Jewel itself.
Getting Around Jewel Changi Airport
The layout of Jewel is designed for smooth navigation, with vertical escalators, wide walkways, and clear signage in English, Chinese, and other languages. Digital maps and the Jewel mobile app also make it easy to locate stores, restaurants, and facilities.
Transport Connections
- From Terminal 1: Direct walkway to Jewel
- From Terminals 2 & 3: Use Skytrain or pedestrian bridges
- Public transport: Connected to MRT via Changi Airport station (East West Line)
- Taxi drop-off: Basement 1
- Car park: Multiple basement levels with hundreds of parking spaces
Jewel also offers flight check-in services for selected airlines, making it convenient to explore even before your departure.
Tips for Visiting Jewel Changi Airport
To enjoy everything Jewel offers, it helps to plan ahead. Here are some tips to enhance your visit.
Visitor Tips
- Visit early in the morning or late at night to avoid crowds
- Purchase combo attraction tickets online to save money
- Pack light if you’re exploring with carry-on luggage
- Use the Jewel App for store updates and wayfinding
- Plan at least 3 to 5 hours if you want to experience shopping, dining, and attractions
Families with children will especially benefit from allowing enough time to enjoy the mazes, slides, and interactive experiences without rushing.
A Complete Destination in Itself
Jewel Changi Airport is more than a transit hub it’s a full-fledged destination offering world-class shopping, delicious cuisine, fun attractions, and the convenience every traveler needs. With this directory, visitors can better navigate the complex layout and enjoy everything Jewel has to offer. Whether you’re passing through Singapore or making it your final stop, Jewel is worth the visit, with experiences that go far beyond the terminal.